Frequently Asked Questions


How often do we roast? How often do we ship orders?

We currently roast 1-3 times a week based on customer needs.

We ship orders Monday - Friday.

Orders placed after 5pm, ship next day.

Orders placed on Saturday & Sunday, ship Monday.

$5 Flat Rate Shipping, Over $45 Ships Free.

What is our return policy?

We really work hard to exceed your expectations, but if there is anything wrong with your order or something just isn't quite right then we will happily make it right. We stand by every product or service that we offer. For all the nitty gritty of our return policy, click here.

Do we offer weekly coffee subscriptions?

Yes! We do. At this time it is a pretty basic subscription service. It'll be an option on each coffee product. Any size bag with options to automatically ship every 14, 30, 60 days. Let us know if there are any features or products you'd like to see in regards to our subscription.

Do we have a sample pack (little samples of a bunch of coffees)?

What is the best way to store coffee at home?

In an airtight container on the counter. When possible, only order what is needed for the next 2 weeks to a month.

How long will coffee stay fresh?

Whole bean coffee will be in its prime for 30 days after it has been roasted. We ship our coffee within a few days of roast. We still consider it fresh for 90 days. Ground coffee does not stay as fresh for long. As it loses its freshness, this doesn't necessarily make the coffee bad. It can still be consumed if stored properly (as to not promote mold growth) but it will lose its really fine qualities over time. 

We have saved roasted coffee for months and years at a time to answer this question and we have found that we still have some pretty awesome coffee even after a year of it sitting in a bag. 

Why don't we offer free shipping?

While we would love to offer "free shipping", it just isn't feasible for us based on the size of our company (although we might offer free shipping to future coffee subscriptions). We think that $5 flat rate shipping with free shipping on orders over $45 is pretty competitive. We typically eat a little of the cost of shipping when an order is placed (most of the time shipping costs us $6-$20 based on the weight and location).

Remember, nothing in this world is free. When you see free shipping on a website, most often the shipping costs is built into the products sale price. On Amazon, your shipping costs are built into the cost of your membership. 

We are hoping as we grow, we can reduce the cost of shipping. 

What is our packaging made out of? Why did we choose these?

We have spent a lot of time evaluating all of the various materials out there for packaging and shipping coffee and we believe we have selected the best products currently on the market (all things consider, i.e. cost, minimum order quantity, and environmental impact). Everything from the bags, stickers, shipping boxes, and labels have been carefully selected to best protect the coffee and the planet. 

We get the bags we put coffee in from TricorBruan Flex. The Biotre bags are made from renewable resources and are 60% compostable. Learn More.

The Labels we put on the coffee bags come from Pure Lables. They are 100% compostable and made from renewable resources. Learn More.

Why is our coffee more expensive than the brands you find at the grocery store (Kicking Horse, Peets, Folgers, Seattles Best, etc)?

We find sustainably harvested/ethically sourced coffee's that are equitable for all parties involved. This means we pay a higher price per pound than those bigger brands. We use the best packaging we can find. We only roast when we need to, to keep the coffee fresher! All of these factors influence the price and we believe our pricing model is what coffee should sell for (maybe even more to reflect the true cost of production).

What coffee machine should I buy?

Budget should be your first consideration. Is coffee your passion? Do you just need something that makes decent coffee and is reliable? We have tried a ton of different coffee brewers. From manual single cup methods like an Aeropress ($35), to full size automatic batch brewers like a Technivorm Moccamaster ($350). To be honest, we love a tried and true French Press. But we also love making espresso, of which requires a bigger investment. If you are looking for a good reliable coffee brewer and you don't want to invest in multiple pieces of equipment we think a Bonavita coffee maker is awesome, plus they have incredible customer support if anything happens to your brewer.

How do I choose the right grind size/setting?

There are some great baseline marks to shoot for, but ultimately it comes down to how the coffee tastes that will decide the grind setting for each specific coffee and brew method.

Here are some good baselines:

      Fine Grind (Think slightly finer than table Salt): Espresso, Moka Pot, Aeropress

      Medium Grind (Kind of like sand with some chunks): Automatic Coffee Maker, Pour Over, Aeropress

      Coarse Grind (Consistency of Sea Salt, pretty chunky): French Press, Percolator, Cold Brew

How much caffeine does our coffee have?

To be honest... We aren't quite sure exactly how much caffeine any of our coffees have. Some have a little more, some a little less than your average coffee. We know however, our Cottonwood Half-caff has about half the amount of caffeine as a full blend would and our Mexico Decaf has almost no caffeine through a process called Mountain Water Decaffeination.

Is our coffee in grocery stores?

Unfortunately, not yet. We would love to get our coffee in grocery stores to make it easier to find our coffee. We do however value freshly roasted coffee and sometimes it is difficult to maintain a fresh/high quality product through these grocers. We'd love for you to buy our coffee online and to make it super more convenient we will offer subscriptions soon!

Do we offer gift certificates?

What types of Payment do you accept?

We really try to make it as seamless/easy as possible for you to pay. We currently accept, Visa, Mastercard, American Express, Discover, Apple Pay, Paypal, Bitcoin, Litecoin, Ethereum, Cash, and IOU's.